Frequently Asked Questions
What do the condition grades mean?
Excellent looks close to new with no visible marks. Good has light micro-scratches. Fair shows normal wear from use. Premium means Excellent with battery health of 90% or more. Premium phones use original parts; Value phones use aftermarket parts with the issue named on the listing. Every grade carries the same 12-month warranty.
What battery health do your phones have?
You pick the band on the product page: 90%+, 85-90%, 80-85% or Below 80%. It is measured before shipping, not estimated. Apple and Google rate a battery as healthy down to 80%.
How does the 12-month warranty work?
If the phone stops working normally, we repair or replace it free for 12 months from delivery. Accidental damage, liquid damage and normal battery wear are not covered.
Can I return it?
Yes. You have 30 days from delivery. Send it back in the same condition and we refund you in full.
How do I start a return?
Go to 2ndphoneclub.com/pages/start-a-return and enter your order number and the zip code it shipped to. No account or sign-in needed. A prepaid FedEx label arrives by email.
What comes in the box?
The phone and a charging cable. No wall plug and no earbuds.
What payment methods do you accept?
Pay with credit card, PayPal or Apple Pay, or split it into 4 interest-free payments.
Are the phones unlocked?
Yes. Every phone is sold unlocked and works on AT&T, T-Mobile, Verizon and the networks that run on them.
When does my order ship?
Same day if you order before 2pm Pacific, otherwise the next business day. Shipping is free on every US order.
What is the difference between Premium and Value?
Premium uses original manufacturer parts. Value uses aftermarket parts and costs less, and the listing names which part is aftermarket. Both come with the same 12-month warranty.
How is a refurbished phone different from a used phone?
A used phone is sold as-is. Ours are tested on 32 points, repaired where needed, graded by a person, cleaned, and sold with a 12-month warranty and a 30-day return window.
Can I trade in my old iPhone?
Yes. When you buy a phone from us, or within 30 days of it being delivered, you can trade in an old iPhone. Pick its model, storage and condition (Excellent, Good or Fair), tick anything that needs fixing, and add two photos to see your credit. You pay the full price for your new phone, and we refund the credit to the same card once your old iPhone arrives and matches what you told us. A free FedEx label is included. Start at 2ndphoneclub.com/pages/trade-in.
How much is my old iPhone worth?
It depends on the model, storage and condition; the trade-in steps on any phone page, or at 2ndphoneclub.com/pages/trade-in, show the exact credit before you commit. If something needs repairing, the repair cost is shown up front and taken off the credit.
Do you buy locked or financed phones?
No. We only buy iPhones that are unlocked, fully paid off, and not reported lost or stolen (not blacklisted), with Find My turned off. If one arrives that doesn't meet this, we send it back free and no credit is paid.
Do you ship outside the US?
Not yet. We ship within the United States only.
Is shipping free?
Yes. US shipping is free on every order, whatever the amount. Orders placed before 2pm Pacific on a business day ship the same day.
Where can I read reviews?
A selection of reviews from verified buyers is at 2ndphoneclub.com/pages/reviews.
How do I reach a real person?
Text or call 650-394-7310, 8am to 11pm Pacific, 7 days a week. We reply within 60 minutes.