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2ndlifephones
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Returns

90 days. If a phone is wrong, we replace it.

You make money when you sell the phone, not when you send it back. So our job is to get it right the first time — and to fix it quickly when we do not.

Start a return → Text 650-394-7310
What the guarantee covers
90 days from delivery. If a phone does not work as described, we replace it with a similar phone.
Replacement, not cash. We send a similar model back to you. We do not refund to a card or bank account.
Same model when we can. If we are out of stock in that model or colour, we contact you before sending anything else.
In good faith. We can refuse a return if the phone has been opened or damaged by you or your customer, or if we see the policy being abused.

How a return works

Six steps. Most of it happens within a few days.

  1. 01

    Email us

    Send the model, the IMEI or serial, your invoice number and the reason to support@2ndlifephones.com.

  2. 02

    We answer in 24 hours

    You get a return number. That number has to go inside the box.

  3. 03

    Get a shipping label

    Inside the US we send the label. Outside the US, book your own and we pay back up to $5 per phone, maximum $100.

  4. 04

    Label each phone

    Write the model and IMEI on every phone. Missing labels can delay your return by two weeks.

  5. 05

    We confirm arrival

    You get a confirmation within 24 hours of the box reaching us.

  6. 06

    Replacements ship

    Usually within 72 hours of us receiving your phones.

Have this ready

Four things. With all four we can approve your return the same day.

  1. 11
  2. Model name
  3. 12
  4. IMEI or serial number
  5. 13
  6. 2ndlifephones invoice number
  7. 14
  8. What is wrong, in one line

Common questions

Why do I have to label each phone?

With a label we scan the phone and process it the same day. Without one we have to trace it through software, and that takes weeks.

Can I get money back instead?

No. The guarantee is a replacement phone of a similar model.

Does this cover Ready for Refurb phones?

Those phones are sold with their faults listed, so a listed fault is not a return. These phones can only be diagnosed, not fully tested, until they are repaired. So on about 5% a further fault appears once the work is done, and that is priced in — not a return. If a phone has a fault we could have seen and did not list, contact us.

How long do I have?

90 days from the day your order is delivered.

Something wrong with an order?

Email us and we answer within 24 hours.

support@2ndlifephones.comText 650-394-7310