12-month warranty
Every phone from 2nd Phone Club is covered for 12 months from the date of delivery.
What's covered
- Battery failure (e.g. doesn't hold a charge, rapid drain, won't power on).
- Screen failure not caused by drop/impact damage (dead pixels, unresponsive touch, unexpected flickering).
- Camera, speaker, microphone, or charging-port failure.
- Any functional component listed as "passed" during our 70-point inspection that later fails.
What's not covered
- Accidental damage — drops, water, cracked screens from impact.
- Cosmetic wear from normal use after delivery.
- Damage caused by unauthorized repair or modification.
- Conditions explicitly called out on the listing (e.g. "Small mark on LCD" is the described condition, not a defect).
How to claim
- Email support@2ndphoneclub.com with your order number and a short description of the issue (photos help).
- We'll respond within 1 business day with troubleshooting or a prepaid shipping label.
- Ship the phone back. We'll repair or replace, typically within 5 business days of receipt.
- If a repair isn't possible we'll issue a full refund.
Outside the 12 months
Warranty coverage ends 365 days after delivery. After that, we can often still help with repairs at cost — email us and ask.