12-month warranty
Every phone from 2nd Phone Club is covered for 12 months from the date of delivery.
Where this warranty applies. This warranty and our store terms apply only to phones bought directly from us on 2ndphoneclub.com or 2ndlifephones.com. If you bought one of our phones on another website or marketplace, the warranty and terms of that website apply. Please contact that website for help with your order.
What's covered
- Battery failure (e.g. doesn't hold a charge, rapid drain, won't power on).
- Screen failure not caused by drop/impact damage (dead pixels, unresponsive touch, unexpected flickering).
- Camera, speaker, microphone, or charging-port failure.
- Any functional component listed as "passed" during our 32-point inspection that later fails.
What's not covered
- Accidental damage — drops, water, cracked screens from impact.
- Cosmetic wear from normal use after delivery.
- Damage caused by unauthorized repair or modification.
- Conditions explicitly called out on the listing (e.g. "Small mark on LCD" is the described condition, not a defect).
How to claim
- Email [email protected] with your order number and a short description of the issue (photos help).
- We'll respond within 1 business day with troubleshooting or a prepaid shipping label.
- Ship the phone back. We'll repair or replace, typically within 5 business days of receipt.
- If a repair isn't possible we'll issue a full refund.
Outside the 12 months
Warranty coverage ends 365 days after delivery. After that, we can often still help with repairs at cost — email us and ask.