Returns

If your phone isn't right for you, you have 30 days from delivery to return it. No questions asked, no restocking fees.

Start a return →

How it works

1. Start a return with your order number and the zip code it shipped to. No account or sign-in needed.
2. Pick the phone and tell us why. You get a return number straight away.
3. Your prepaid FedEx label arrives by email, usually within 10 minutes.
4. Pack the phone with its charging cable, write your return number on a note inside, and drop it at any FedEx location.
5. Once we receive it (2-5 business days), your full refund goes back to your original payment method within 5 business days.

What qualifies for a full refund

• Phone in the same condition as delivered (normal handling is fine).
• All original accessories included.
• Signed out of iCloud / Google account with no Find My or FRP lock active.

After 30 days

You're still covered by the 12-month warranty for functional issues. Start a return the same way and we'll repair or replace it. See warranty details.

Questions?

Text or call a real person on 650-394-7310, 8am to 11pm Pacific, 7 days a week. We reply within 60 minutes.