Short answer
If your refurbished phone from us stops working, you're covered: within 30 days of delivery you can return it for a full refund, and for 12 months from delivery we repair or replace it free. Accidental damage, like drops, water and cracked screens, isn't covered.
What's covered for 12 months
- Battery failure: it doesn't hold a charge, drains fast or won't power on.
- Screen failure not caused by a drop or impact: dead pixels, unresponsive touch, flickering.
- Camera, speaker, microphone or charging-port failure.
- Anything that passed our 32-point inspection and later fails.
What isn't covered
- Accidental damage: drops, water, cracked screens from impact.
- Cosmetic wear from normal use after delivery.
- Damage from unauthorized repair or modification.
- Conditions called out on the listing (for example "Small mark on LCD").
- Normal battery wear.
If it breaks in the first 30 days
- Start a return with your order number and the zip code it shipped to. No account needed.
- Return shipping is free: a prepaid FedEx label arrives by email, usually within 10 minutes.
- Pack the phone with its charging cable and drop it at any FedEx location.
- Once we receive it (2-5 business days), your full refund goes back to your original payment method within 5 business days.
No questions asked and no restocking fee. The phone should be in the condition it arrived in and signed out of iCloud, with Find My off. Start a return
If it breaks after 30 days (up to 12 months)
- Email [email protected] with your order number and a short description (photos help).
- We reply within 1 business day with troubleshooting or a prepaid shipping label.
- Ship it back. We repair or replace it, typically within 5 business days of receiving it.
- If a repair isn't possible, we issue a full refund.
After 12 months we can often still help with repairs at cost. Full warranty
Common questions
What if my refurbished phone dies after 2 months?
It's covered by our 12-month warranty. Email us with your order number; we send a prepaid label and repair or replace it, or refund you if a repair isn't possible.
Who pays for return shipping?
We do. Return shipping is free: a prepaid FedEx label is emailed to you for returns, and for warranty claims we send a prepaid shipping label.
Does the warranty cover the battery?
Battery failure is covered: a battery that doesn't hold a charge, drains fast or won't power on. Normal battery wear isn't.
Does the warranty cover a cracked screen or water damage?
No. Accidental damage, including drops, cracked screens and water, isn't covered.
How long do I have to return it?
30 days from delivery, for a full refund. No restocking fee.
How long does a warranty repair take?
Typically within 5 business days of us receiving the phone.
What happens after 12 months?
The warranty ends, but we can often still help with repairs at cost.